COVID-19 Policy

At Kalamunda Plumbing we are doing everything in our control to deliver our professional services in a manner that complies with current health and safety obligations and that addresses all the current enforcements.

Please be advised that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated on our website via this page. Please refer to this page for the most current version of our COVID-19 policy.

We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional and essential home services. Therefore, we strive to adapt our delivery and approach using the methods that follow.

Reduce or remove face-to-face transactions

At Kalamunda Plumbing, we recognise that it is in the interest of all parties involved for us to reduce or entirely remove the traditional face-to-face transaction model that we have always practised, during the COVID-19 pandemic.

Here is how we plan on doing so:

Office

For health and safety reasons during these uncertain times, our office will be closed to the public until further notice. Rest assured that our staff are still able to process your booking request.

Bookings

Bookings will be taken over the telephone at (08) 9291 6000, or via any form on our website. No face-to-face bookings will be conducted during these uncertain times.

Please note, on every booking and every site visit you will be asked the following questions:

  1. Have you travelled abroad in the last 14 days?
  2. Have you any cold or flu-like symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?

If you have flu-like symptoms and your intended plumbing job is not an emergency, we respectfully request that you please reschedule!

Worksite preparation

  1. Please disinfect around the work area. We will then disinfect on completion of work, leaving the work area as we found it.
  2. Maintain our proposed exclusion zones (retire to another room where practical).
  3. Ensure clear access is available and minimise our tradesman opening doors, moving furniture and touching all your stuff!
  4. Be sure to wash your hands before and after our site visit.

Invoices

All invoices will be sent via email. They will also be available by surface mail (Australia Post) upon request.

Payments

We will require credit card payment of your works upon completion and before our plumber/s leave site. Credit card payments can be made over the phone direct to our office. Payment receipts will be sent via email. They will also be available by surface mail (Australia Post) upon request.

To help during these tough times ahead:

  1. Kalamunda Plumbing will absorb all credit card fees.
  2. As far as practicable, we will endeavour to charge “at cost” for Personal Protective Equipment – PPE (we will not be “profiting” from the sale of PPE).

Site visits

The nature of our business involves our technicians attending to your location(s) for installation and repair related work on your plumbing services.

With that in mind, we have implemented policy and trained our team diligently on the best way to carry out these transactions.

Attending site and internal works

  • Where possible, our technicians will remain outside, communicating with the client via phone call (if necessary), therefore reducing face-to-face transactions.
  • Wherever possible, our technicians will thoroughly disinfect the area they have been working in and surrounding areas.

Where our technician are required to enter the premises, they will comply with the following precautions:

  • They will wear a face mask.
  • They will wear disposable gloves.
  • They will wear disposable coveralls and boot protectors if necessary (depending on the nature of the work, such as blocked sinks or toilets).
  • They will be carrying a spray bottle with disinfectant spray and a cleaning cloth to wipe down every surface they come-in-contact-with, before and after work.
  • They will close doors behind them, so it’s only them in any given space at any given time.
  • They will maintain a 1.5m (5 feet) distance from occupants, at all-times.
  • They will clean up and disinfect their work area thoroughly on completion.

Compliance certification

If your service call or project requires Compliance Certification, it will be delivered via email. If a physical copy is needed, we will store a record in our office that can be sent to you via surface mail (by Australia Post) on request.

Our commitment to you

After a 66-year family tradition of servicing the Hills and Eastern suburbs, you can be assured that you’re in safe hands. That said, our staff have been advised not to shake hands! Please ensure social distancing as per Government guidelines and Kalamunda Plumbing policies are adhered with.

We also appreciate that it’s our responsibility to be sending out technicians or team members to your home that are fit and healthy, in order to not put anyone at potential risk. To that end, we can assure you that none of our staff who will be attending your premises have been abroad within the last 30 days and that all are symptom-free.

General compliance

Here are some general guidelines that our team has been advised and trained to deliver, both on-site and within their work and social circles.

  • No handshaking.
  • No hugging or physical contact.
  • If they don’t feel 100%, don’t come to work.
  • To carry company-provided hand-sanitizer, disinfectant spray and wipes in their cleaning kit at all-times.
  • To carry company-provided face masks at all-times.
  • No sharing tools unless they have been properly disinfected.
  • ZERO smoking policy remains in force.
  • ZERO drugs and alcohol policy remains in force.
  • Reduce hard surfaces contact like benchtops, etc, where possible.
  • Enforce social distancing by maintaining at least 1.5m between others.

Your commitment to us

Please note that we have empowered our team to make judgement calls in scenarios that they deem unsafe or compromising. In this instance, our service techs, or our office staff, will communicate the situation to you directly for your attention.

The safety of our team is of the utmost importance in these uncertain times, and for this reason, we ask that you offer the same level of respect and understanding that we commit to offering you.

Therefore, and as mentioned above, on every booking and every site visit, you will be asked the following questions:

  • Have you travelled abroad in the last 14 days?
  • Have you any cold or flu symptoms?
  • Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  • Are you currently waiting on results for tests or under quarantine for COVID-19?
  • Have you read our COVID-19 policy?

If you have flu-like symptoms and your intended plumbing job is not an emergency, we respectfully request that you please reschedule!

Thank you for your ongoing support and understanding during these unprecedented times. As you can see, we’ve thought long and hard about this situation, and we’re doing everything within our power to continue to deliver our professional services as safely as possible.

If you have any questions, queries or concerns, you can email us at Kalamunda Plumbing or contact us via phone at (08) 9291 6000.

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Testimonials What our
Customers Say

Excellent4.9 Based on 289 reviews from review us onMichael Harding ★★★★★ Wonderfully professional service in every way, with full information, punctuality, friendliness and care. I could not recommend this company too highly.Paul White. ★★★★★ Very impressed with their work.Friendly and good to get along with.Arrived on time, did a great job and left it neat and tidy.Highly recommended.Janice Gunton ★★★★★ Another successful job completed by Tim and David. Kalamunda Plumbing provide excellent service and I certainly recommend them to anyone looking to support local businesses. Thanks again Tim and David.Response from the ownerHi Janice, we're glad that we were able to help you once again! I'll pass on your kind words to Barry and Ethyn. Greg Weare ★★★★★ I can't fault Kalamunda Plumbing Plus..they're punctual, professional, polite and friendly. The work was completed in good time and the quality of their workmanship is excellent (thanks Jake)...and all for an amazing price. If I could give them more than 5 stars I would !! I would use them again without hesitation and highly recommend them. Thank you all from a very happy customer.Duncan Blandford ★★★★★ Always a good experience dealing with the Kalamunda plumbing teams. Whoever comes out, they are always professional, friendly, and good at their job. Great companySusan Edwards ★★★★★ Excellent service. Diligent arrival times from Cameron and replacement free of charge.Thank you.Linda Wade ★★★★★ Can thoroughly recommend Kalamunda Plumbing.Called Tuesday and Cam was out Wednesday to check solar hot water system. Provided a quote for replacement straight away. New hot water system installed Thursday.Fast and quick service. No fuss no stress.Jeremy Holton ★★★★★ The truck was held up due to other jobs which had turned out to be more complicated, so it was late afternoon before they arrived and I was worried they might not finish the job.Luckily unblocking a jam in our septic system turned out not to be difficult and the guys were very competent and cleared it in about 20 minutes.I paid $240 by credit card on the spot and received a receipt by email with some recommendations for companies to pump the system out.The company was very efficient and did a good job. For the amount of time it took it was a high charge but I guess reasonable for an emergency call-out and being able to use the toilet is a fairly essential aspect of life.Kevin Bishop ★★★★★ I was in Hollywood hospital when Anthony of Kalamunda Plumbing came. But my wife was at home and she told me that Anthony was very professional and reassuring. When we detected we had a hot water leak problem on Easter Monday evening, we had two sleepness nights awaiting the arrival of the plumber. We feared the worst, dismantling of a bathroom perhaps or breaking through a wall!! But when Anthony arrived and after my wife had described what she had heard in terms of water leaking, he was very reassuring to her and guessed correctly the reason for the leak and with the aid of detection equipment, he located the source of the problem. He repaired the ruptured pipe and restored brick paving under which the faulty pipe was located.Such a relief and so many thanks Anthony and Kalamunda Plumbing.Well done Kalamunda Plumbing.Response from the ownerHi Kevin, thanks for your feedback! I'm glad to hear the boys are offering their expert advice when needed. I will definitely pass on your kind words to Tim (and Clayton)! Liam Pully ★★★★☆ I replaced my old rooftop solar with a 250L heat pump supplied and installed by Kalamunda Plumbing. The job was done very well from the initial contact with the office, through to the options of water heating and finance until the installation by the team followed by certification/warranty. They are a professional company and I would highly recommend them for hot water systems.claire Carter ★★★★★ Clayton came out and listened to what we wanted, he offered suggestions. The boys came out the next day and fitted our new hot water system. Everyone was so polite and friendly from office staff to installers. Also left the area clean and tidy. Highly recommend kalamunda plumbing.Robert Dunne ★★★★★ Great and prompt serviceMike Ross ★★★★★ I wanted to support a local business and Kalamunda Plumbing have been around for a long time. Within two (2) days my faulty solar hot water system was swapped out with a new one that works perfectly. Thanks to the team at KP from the office to the site. Great communication and service.Allan Rodrigues ★★★★★ A great local business. Very professional and prompt service. Good communication and pleasant to deal with.J. C. ★★★★★ Kalamunda plumbing plus are a great service. Have used them twice now and very happy with them. They are prompt, efficient and very helpful 😀Stephen Zorbas ★★★★★ Although the problem had resolved itself upon arrival of the two plumbers they clearly explained what they had done and were very professional and polite.Response from the ownerWe appreciate your feedback, Stephen. I'm glad to hear the boys were professional and polite. Katie Hickey ★★★★★ Excellent prompt service and installation of a new hot water unit. Neat and tidy work and polite staff.Phil Metschukat ★★★★★ Very good customer service. Excellent workCraig Colley ★★★★★ Responsive. Clear info on how works would be billed. Very satisfied.Valerie Jones ★★★★★ Excellent service! Squeezed us in during an emergency. Our repairs were done quickly, very tidy job. We couldn't be happier with the service we received. We recommend Kalamunda plumbing plus 100%Response from the ownerThank you for your review, Valerie! We're glad to hear that we could squeeze you in and help you out! Deb Errington ★★★★★ Brilliant team, quick, same day service provided. Tech was friendly, quick to resolve . Thanks so much.Chris Saunders ★★★★★ Quick efficient polite and left the premises clean!Will always use themBill Buchanan ★★★★★ Professionals by any standard who do a good job and do not overcharge.Response from the ownerThanks Bill! We appreciate the kind words. Margaret Russell ★★★★★ Thank you Clayton for your follow up free service today of our 2 y.o., Heat Pump. You were prompt, reassuring & asked me questions.Over all you are pleasure to do business with. 🤗Kim Murdock ★★★★★ Very pleased with all aspects of the work done by Kalamunda Plumbing Plus. They were punctual, polite and extremely pleasant young guys. I would wholeheartedly recommend them to anyone who needs a professional job doing.js_loader