COVID-19 Policy

At Kalamunda Plumbing we are doing everything in our control to deliver our professional services in a manner that complies with current health and safety obligations and that addresses all the current enforcements.

Please be advised that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated on our website via this page. Please refer to this page for the most current version of our COVID-19 policy.

We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional and essential home services. Therefore, we strive to adapt our delivery and approach using the methods that follow.

Reduce or remove face-to-face transactions

At Kalamunda Plumbing, we recognise that it is in the interest of all parties involved for us to reduce or entirely remove the traditional face-to-face transaction model that we have always practised, during the COVID-19 pandemic.

Here is how we plan on doing so:

Office

For health and safety reasons during these uncertain times, our office will be closed to the public until further notice. Rest assured that our staff are still able to process your booking request.

Bookings

Bookings will be taken over the telephone at (08) 9291 6000, or via any form on our website. No face-to-face bookings will be conducted during these uncertain times.

Please note, on every booking and every site visit you will be asked the following questions:

  1. Have you travelled abroad in the last 14 days?
  2. Have you any cold or flu-like symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?

If you have flu-like symptoms and your intended plumbing job is not an emergency, we respectfully request that you please reschedule!

Worksite preparation

  1. Please disinfect around the work area. We will then disinfect on completion of work, leaving the work area as we found it.
  2. Maintain our proposed exclusion zones (retire to another room where practical).
  3. Ensure clear access is available and minimise our tradesman opening doors, moving furniture and touching all your stuff!
  4. Be sure to wash your hands before and after our site visit.

Invoices

All invoices will be sent via email. They will also be available by surface mail (Australia Post) upon request.

Payments

We will require credit card payment of your works upon completion and before our plumber/s leave site. Credit card payments can be made over the phone direct to our office. Payment receipts will be sent via email. They will also be available by surface mail (Australia Post) upon request.

To help during these tough times ahead:

  1. Kalamunda Plumbing will absorb all credit card fees.
  2. As far as practicable, we will endeavour to charge “at cost” for Personal Protective Equipment – PPE (we will not be “profiting” from the sale of PPE).

Site visits

The nature of our business involves our technicians attending to your location(s) for installation and repair related work on your plumbing services.

With that in mind, we have implemented policy and trained our team diligently on the best way to carry out these transactions.

Attending site and internal works

  • Where possible, our technicians will remain outside, communicating with the client via phone call (if necessary), therefore reducing face-to-face transactions.
  • Wherever possible, our technicians will thoroughly disinfect the area they have been working in and surrounding areas.

Where our technician are required to enter the premises, they will comply with the following precautions:

  • They will wear a face mask.
  • They will wear disposable gloves.
  • They will wear disposable coveralls and boot protectors if necessary (depending on the nature of the work, such as blocked sinks or toilets).
  • They will be carrying a spray bottle with disinfectant spray and a cleaning cloth to wipe down every surface they come-in-contact-with, before and after work.
  • They will close doors behind them, so it’s only them in any given space at any given time.
  • They will maintain a 1.5m (5 feet) distance from occupants, at all-times.
  • They will clean up and disinfect their work area thoroughly on completion.

Compliance certification

If your service call or project requires Compliance Certification, it will be delivered via email. If a physical copy is needed, we will store a record in our office that can be sent to you via surface mail (by Australia Post) on request.

Our commitment to you

After a 66-year family tradition of servicing the Hills and Eastern suburbs, you can be assured that you’re in safe hands. That said, our staff have been advised not to shake hands! Please ensure social distancing as per Government guidelines and Kalamunda Plumbing policies are adhered with.

We also appreciate that it’s our responsibility to be sending out technicians or team members to your home that are fit and healthy, in order to not put anyone at potential risk. To that end, we can assure you that none of our staff who will be attending your premises have been abroad within the last 30 days and that all are symptom-free.

General compliance

Here are some general guidelines that our team has been advised and trained to deliver, both on-site and within their work and social circles.

  • No handshaking.
  • No hugging or physical contact.
  • If they don’t feel 100%, don’t come to work.
  • To carry company-provided hand-sanitizer, disinfectant spray and wipes in their cleaning kit at all-times.
  • To carry company-provided face masks at all-times.
  • No sharing tools unless they have been properly disinfected.
  • ZERO smoking policy remains in force.
  • ZERO drugs and alcohol policy remains in force.
  • Reduce hard surfaces contact like benchtops, etc, where possible.
  • Enforce social distancing by maintaining at least 1.5m between others.

Your commitment to us

Please note that we have empowered our team to make judgement calls in scenarios that they deem unsafe or compromising. In this instance, our service techs, or our office staff, will communicate the situation to you directly for your attention.

The safety of our team is of the utmost importance in these uncertain times, and for this reason, we ask that you offer the same level of respect and understanding that we commit to offering you.

Therefore, and as mentioned above, on every booking and every site visit, you will be asked the following questions:

  • Have you travelled abroad in the last 14 days?
  • Have you any cold or flu symptoms?
  • Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  • Are you currently waiting on results for tests or under quarantine for COVID-19?
  • Have you read our COVID-19 policy?

If you have flu-like symptoms and your intended plumbing job is not an emergency, we respectfully request that you please reschedule!

Thank you for your ongoing support and understanding during these unprecedented times. As you can see, we’ve thought long and hard about this situation, and we’re doing everything within our power to continue to deliver our professional services as safely as possible.

If you have any questions, queries or concerns, you can email us at Kalamunda Plumbing or contact us via phone at (08) 9291 6000.

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Head Office & Warehouse Address: 13 Godfrey Street, Walliston 6076

Office Hours: 7.30am – 4.30pm Monday – Friday

 

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Testimonials What our
Customers Say

Excellent4.9 Based on 587 reviews from review us onRashedul Hasan ★★★★★ Excellent.Denis Lawrance ★★★★★ Excellent all around experience From the initial assessment and quote until the completion of the installation of the hws the whole crew were courteous efficient and very professional.We can highly recommend Kalamunda Plumbing and will certainly use them for any future workMillsbritish4x4 ★★★★★ Kalamunda plumbing just replaced all the aging pipe work in my home, the team did an absolutely amazing job, the time frame and quote were spot on, they also had to do some additional things like update the earth points at no extra cost. highly recommend this dedicated professional outfit…. Legends!Bert Carse ★★★★★ Early arrival of Clayton re no hot water call to KP 2 Hrs before. We were thankful for his advice. We chose a new type solar/electric water heater to replace our old 10 year old water heater. Jamie and his team installed the new water heater and had it operating the day following our first call to KP. Well done everyone from KP and thank you for your great service. We recommend KP as our choice of plumbers to useetc.regardsBertGeoff Sutherland ★★★★★ The service we received from start to finish was nothing short of fantastic, we were kept in the loop all the way. Very knowligabile , friendly,clean and tidy workman. Thx team (Barry and appy) for all your work.Cattledogcross ★★★★★ I've been away for a while and when I got back my heat pump hot water service was playing up.KP were great.Clayton gave me a bit of a rundown on the issue and what to do next time. Opened up and cleared two filters and was on his way within about 30 minutes.As they were the installers nearly two years ago he explained that a free annual check was part of the service so no charge. Great service and a great company highly recommended.Catherine Davis ★★★★★ We have used their services for years. Always happy with the quality of their work and the value. Highly recommended.Response from the ownerThank you for your review, Catherine, and taking the time to send a positive feedback. Valerie Jones ★★★★★ Excellent service! Squeezed us in during an emergency. Our repairs were done quickly, very tidy job. We couldn't be happier with the service we received. We recommend Kalamunda plumbing 100%.They always go above and beyond.Response from the ownerThank you for your review, Valerie! We're glad to hear that we could squeeze you in and help you out! Patrick Ryan ★★★★☆ Have just used this company to detect and repair a bathroom leak and install a cabinet. They were professional, polite and well priced. We would highly recommend them. P&F RyanResponse from the ownerThank you, Patrick, for your positive feedback. Nath ★★★★★ Thank you Alex for attention to detail in installation of an Envirosun heat pump hot water system which will help to keep our power bills down. Prompt, friendly and professional. Thanks also to co-worker Elliot - a trouble shooting electrician who solved existing aging power infrastructure problem. Highly recommended.Response from the ownerThank you Nath, for your high praise. Glad to hear that both Alex and Elliot worked to a standard that we at Kalamunda Plumbing aspire to. Renee Young ★★★★★ Lovely, Caring and try their best to help you out asap. Fantastic.Response from the ownerThank you Renee, we appreciate your high praise. Lisa P ★★★★★ Great work, carried out professionally, explained everything and left site tidy.Response from the ownerThank you, Lisa, for your positive review. Ben Hall ★★★★★ Solar HWS replaced in a few days, great service.Response from the ownerThank you Ben, for your positive review. Lloyd Hatfield ★★★★★ The guys were very helpful in explaining the job and I believe that it was performed to a ver high standard.Response from the ownerHi Lloyd, Thankyou for your kind words. I'm glad that our team was able to help and that we are keeping up with our own high standards. Ben Baker ★★★★★ Absolute great experience. Had my hot water system die on my Wednesday night. I got a phone call the next morning from Cam and he sorted everything out no issue. Clayton came out bang on time and did the quote told me everything i needed to know great guy. Barry and Chase did the installation of the hot water system. Workmanship and customer service is top notch. Would highly recommendResponse from the ownerThank you, Ben, for your high praise in our team and workmanship. Raymond Anderson ★★★★★ I have used them a few times now, always courteous, timely and professional.I have no hesitation in recommending them.Response from the ownerThank you Raymond for your positive review. Glad that Clayton was able to keep you in hot water. Mac Jones ★★★★★ Fast response , cheap and very helpful so glad i chose Kalamunda plumbing. Definitely recommend these guysResponse from the ownerThank you for your positive review, Mac. Joe JayGee ★★★★★ Adam was fantastic, honest price and very efficient.Thanks KP teamResponse from the ownerThank you for your positive review, Joe. Glad we could repair your pipe quickly and efficiently. Kevin Rigg ★★★★★ Jamie and his helper did a great job. All sorted and cleaned up. We are very pleased with the new water heater.Response from the ownerThank you Kevin, we appreciate your positive review. Patricia Lowry ★★★★★ Always easy to deal with. Great staff.Response from the ownerThankyou for the review Patricia. Lovely to hear. js_loader