COVID-19 Policy

At Kalamunda Plumbing we are doing everything in our control to deliver our professional services in a manner that complies with current health and safety obligations and that addresses all the current enforcements.

Please be advised that our goal is to ‘Mitigate Risk and Reduce Fear’ for our clients and our team. This policy will be treated as an amendment and will be regularly updated on our website via this page. Please refer to this page for the most current version of our COVID-19 policy.

We appreciate that regardless of the current COVID-19 pandemic, there is still a need for professional and essential home services. Therefore, we strive to adapt our delivery and approach using the methods that follow.

Reduce or remove face-to-face transactions

At Kalamunda Plumbing, we recognise that it is in the interest of all parties involved for us to reduce or entirely remove the traditional face-to-face transaction model that we have always practised, during the COVID-19 pandemic.

Here is how we plan on doing so:

Office

For health and safety reasons during these uncertain times, our office will be closed to the public until further notice. Rest assured that our staff are still able to process your booking request.

Bookings

Bookings will be taken over the telephone at (08) 9291 6000, or via any form on our website. No face-to-face bookings will be conducted during these uncertain times.

Please note, on every booking and every site visit you will be asked the following questions:

  1. Have you travelled abroad in the last 14 days?
  2. Have you any cold or flu-like symptoms?
  3. Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  4. Are you currently waiting on results for tests or under quarantine for COVID-19?
  5. Have you read our COVID-19 policy?

If you have flu-like symptoms and your intended plumbing job is not an emergency, we respectfully request that you please reschedule!

Worksite preparation

  1. Please disinfect around the work area. We will then disinfect on completion of work, leaving the work area as we found it.
  2. Maintain our proposed exclusion zones (retire to another room where practical).
  3. Ensure clear access is available and minimise our tradesman opening doors, moving furniture and touching all your stuff!
  4. Be sure to wash your hands before and after our site visit.

Invoices

All invoices will be sent via email. They will also be available by surface mail (Australia Post) upon request.

Payments

We will require credit card payment of your works upon completion and before our plumber/s leave site. Credit card payments can be made over the phone direct to our office. Payment receipts will be sent via email. They will also be available by surface mail (Australia Post) upon request.

To help during these tough times ahead:

  1. Kalamunda Plumbing will absorb all credit card fees.
  2. As far as practicable, we will endeavour to charge “at cost” for Personal Protective Equipment – PPE (we will not be “profiting” from the sale of PPE).

Site visits

The nature of our business involves our technicians attending to your location(s) for installation and repair related work on your plumbing services.

With that in mind, we have implemented policy and trained our team diligently on the best way to carry out these transactions.

Attending site and internal works

  • Where possible, our technicians will remain outside, communicating with the client via phone call (if necessary), therefore reducing face-to-face transactions.
  • Wherever possible, our technicians will thoroughly disinfect the area they have been working in and surrounding areas.

Where our technician are required to enter the premises, they will comply with the following precautions:

  • They will wear a face mask.
  • They will wear disposable gloves.
  • They will wear disposable coveralls and boot protectors if necessary (depending on the nature of the work, such as blocked sinks or toilets).
  • They will be carrying a spray bottle with disinfectant spray and a cleaning cloth to wipe down every surface they come-in-contact-with, before and after work.
  • They will close doors behind them, so it’s only them in any given space at any given time.
  • They will maintain a 1.5m (5 feet) distance from occupants, at all-times.
  • They will clean up and disinfect their work area thoroughly on completion.

Compliance certification

If your service call or project requires Compliance Certification, it will be delivered via email. If a physical copy is needed, we will store a record in our office that can be sent to you via surface mail (by Australia Post) on request.

Our commitment to you

After a 66-year family tradition of servicing the Hills and Eastern suburbs, you can be assured that you’re in safe hands. That said, our staff have been advised not to shake hands! Please ensure social distancing as per Government guidelines and Kalamunda Plumbing policies are adhered with.

We also appreciate that it’s our responsibility to be sending out technicians or team members to your home that are fit and healthy, in order to not put anyone at potential risk. To that end, we can assure you that none of our staff who will be attending your premises have been abroad within the last 30 days and that all are symptom-free.

General compliance

Here are some general guidelines that our team has been advised and trained to deliver, both on-site and within their work and social circles.

  • No handshaking.
  • No hugging or physical contact.
  • If they don’t feel 100%, don’t come to work.
  • To carry company-provided hand-sanitizer, disinfectant spray and wipes in their cleaning kit at all-times.
  • To carry company-provided face masks at all-times.
  • No sharing tools unless they have been properly disinfected.
  • ZERO smoking policy remains in force.
  • ZERO drugs and alcohol policy remains in force.
  • Reduce hard surfaces contact like benchtops, etc, where possible.
  • Enforce social distancing by maintaining at least 1.5m between others.

Your commitment to us

Please note that we have empowered our team to make judgement calls in scenarios that they deem unsafe or compromising. In this instance, our service techs, or our office staff, will communicate the situation to you directly for your attention.

The safety of our team is of the utmost importance in these uncertain times, and for this reason, we ask that you offer the same level of respect and understanding that we commit to offering you.

Therefore, and as mentioned above, on every booking and every site visit, you will be asked the following questions:

  • Have you travelled abroad in the last 14 days?
  • Have you any cold or flu symptoms?
  • Have you had any exposure to anyone that has been either suspected or confirmed of carrying the COVID-19 virus?
  • Are you currently waiting on results for tests or under quarantine for COVID-19?
  • Have you read our COVID-19 policy?

If you have flu-like symptoms and your intended plumbing job is not an emergency, we respectfully request that you please reschedule!

Thank you for your ongoing support and understanding during these unprecedented times. As you can see, we’ve thought long and hard about this situation, and we’re doing everything within our power to continue to deliver our professional services as safely as possible.

If you have any questions, queries or concerns, you can email us at Kalamunda Plumbing or contact us via phone at (08) 9291 6000.

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Testimonials What our
Customers Say

Excellent4.9 Based on 200 reviews from review us onDamian Mugridge ★★★★★ This is the first time I have used Kalamunda plus and I am extremely satisfied with the service.They were able to fit me in straight away to quote on an evaporative air conditioning service.I received a courtesy call when on their way and were extremely professional and friendly, taking photos on the unit and provided price options to choose from before agreeing to the work.They repaired a fault cleaned the unit. They were quick and did the work for a good price.They showed me after photos to and provided general advice which was really helpful.Thanksangie duke ★★★★★ I felt very stressed when our 20 year old gas storage heater suddenly decided to die … but I needn’t have worried! We rang Kalamunda Plumbing and from that first contact with Vicky with her lovely voice and calm, capable manner we knew we were in the best of hands. Someone came out within a few hours and after assessing that the unit was indeed dead, advised us on a replacement - a gas instantaneous hot water unit. It was going to take a few days before it could be installed due to someone from the Gas board having to come out to adapt something in the meter box. Horror of horrors, the thought of no hot water for 2 or 3 days, I couldn’t believe it! - but again I needn’t have worried as a small temporary electric storage hot water unit was linked up to the house at no extra charge. WOW! That was service!!! Our new instantaneous unit was fitted within a few days and everyone involved in the job was extremely professional and couldn’t have been more helpful … thus turning a potentially stressful event in to a pain free and pleasant experience. Thank you Kalamunda Plumbing!Response from the ownerThank you for your positive feedback, angie duke! We're glad to hear that you had a pleasant and pain-free experience with our team. We understand how stressful it can be when a gas storage heater suddenly stops working, but we're glad that we were able to assist you promptly and provide you with a temporary electric storage hot water unit at no extra charge. We appreciate your compliment on our professionalism and helpfulness. If you ever need any plumbing assistance in the future, don't hesitate to reach out. Thank you for choosing Kalamunda Plumbing! Dale Cousens ★★★★★ Prompt, excellent and friendly service. Highly recommend Kalamunda Plumbing for their top quality professionalism.Response from the ownerThank you for your positive feedback, Dale! We're glad to hear that you had a prompt, excellent, and friendly service experience with us. We appreciate your recommendation and your compliment on our top quality professionalism. If you ever need any plumbing assistance in the future, don't hesitate to reach out. We're here to help! Luke Rhodes ★★★★★ Had the team fix some burst flexi pipe and replace 3 others, they did a fantastic job, and were very quick.Response from the ownerThank you for your positive feedback, Luke! We're glad to hear that our team was able to fix the burst flexi pipe and replace the others quickly and did a fantastic job. We appreciate your review and hope to assist you again in the future! erin dolman ★★★★★ Great service, promo, friendly, and knowledgeable. Recommend to anyoneResponse from the ownerThank you for your positive feedback, Erin! We're glad to hear that you had a great experience with our service. We strive to provide great service, along with friendly and knowledgeable staff. We appreciate your recommendation and look forward to assisting you again in the future. arthur barker ★★★★★ Great ServiceResponse from the ownerThank you for your positive feedback, Arthur! We're glad to hear that you had a great service experience with us. We appreciate your review and hope to assist you again in the future! Saverio Piccioni ★★★★★ Excellent work from Trent. Very efficient and knowledgeable.Response from the ownerThank you for your positive feedback, Saverio! We're glad that Trent provided you with excellent work and that he was efficient and knowledgeable. We appreciate your review and hope to assist you again in the future. Chantelle Dodge ★★★★★ Quick and helpful service, from a friendly team who saved me in a pickle when a tap wouldn't turn off. Thankyou Kalamunda Plumbing and Gas!Response from the ownerThank you for your positive feedback, Chantelle! We're glad that our friendly team was able to provide quick and helpful service to save you from a tricky situation with your tap. We appreciate your kind words and are here to assist you with any future plumbing needs. Erica Gordon ★★★★★ Today I had Barry booked in to check out why our aircon was leaking water into our ceiling.He quickly identified the leak and was able to repair it straight away!I was worried we would have to replace the whole system but thankfully it was an easy repair!The customer service was also great, Barry was friendly, easy to talk to and explained everything in detail.Response from the ownerThank you for your positive feedback, Erica! We're glad that Barry was able to quickly identify and repair the leak in your aircon. We understand the concern of potentially having to replace the whole system, and we're relieved that it was an easy repair. We appreciate your compliment on our customer service and Barry's friendliness. If you ever need any plumbing assistance in the future, don't hesitate to reach out. We're here to help! Clare ★★★★★ Was so helpful. Went above and beyond the service we asked for. You guys have a wonderful ChristmasMark Davies ★★★★★ Had pipe repair today the 2 blokes dominated and got the job done and left yard tidyVery professional will definitely use againResponse from the ownerThank you for your positive feedback, Mark! We're glad that our team was able to complete the pipe repair efficiently and leave your yard tidy. We appreciate the compliment on our professionalism and look forward to assisting you again in the future. Eden Wilkins ★★★★★ Barry was friendly, professional and got the job done in a timely manner. Thanks Barry!Response from the ownerThank you for your kind words, Eden! We're glad that Barry was able to provide you with friendly and professional service. We appreciate your feedback and hope to assist you again in the future! Andrew Williams ★★★★★ Fantastic service. Always helpful and willing to go the extra mile.Response from the ownerWe're glad to help Andrew! max maller ★★★★★ Very positive experience… serviceman was professional, friendly and helpful.Response from the ownerThank you for your positive feedback, Max! We're thrilled to hear that you had a great experience with our serviceman. mellissa deery ★★★★★ Great service, great workers, all round greatcompany. Very happy with the service.Response from the ownerThank you for your wonderful review, Mellissa! We're thrilled to hear that you had a great experience with our service and our workers. We strive to provide top-notch service and we're delighted that we met your expectations. If you ever need any plumbing assistance in the future, don't hesitate to reach out. We're always here to help. Felicity Sayers ★★★★★ Prompt and efficient with good explanations of what had to be done. Clean tidy upResponse from the ownerThank you for your feedback, Felicity! We're glad to hear that our team provided prompt and efficient service, along with clear explanations of the work being done. We always strive to leave the job site clean and tidy. If you have any future plumbing needs, don't hesitate to give us a call. Ben Mcarthur ★★★★★ Exceptional service, cannot fault anything at all with my experienceResponse from the ownerThank you for your kind words, Ben! We're glad to hear that you had an exceptional experience with our service. We strive to provide the best service possible and it's great to know that we met your expectations. If you ever need any plumbing assistance in the future, don't hesitate to reach out to us. We're here to help! Anna Hawkins ★★★★★ Thanks Anthony & Callum for your excellent work today. We had various water leaks and they sorted out our problems quickly and efficiently.Will definitely be using them again.Response from the ownerThank you, Anna! We're thrilled that Anthony & Callum were able to quickly and efficiently resolve your water leaks. We appreciate your kind words and look forward to assisting you again in the future. Jordan P ★★★★★ Booked in for a quote to repair a leak and install a mixer, the guys came out and assessed, gave me a quote.The job turned out to not be as difficult and was completed in 15 minutes. They gave me a revised invoice that was lower to reflect.Honest, punctual, got the job done, no dramas. Will use them for my future plumbing needs.Response from the ownerThank you for your positive feedback, Jordan P! We are glad that we were able to assess and complete the job efficiently for you. We appreciate your trust in our honesty and punctuality. We look forward to assisting you with your future plumbing needs. Alan Butler ★★★★★ Had a problem with a leaking solar water tank.Cameron arrived early the following morning and very efficiently explained all of my options. Settled for a heat pump system at a very reasonable cost. Cameron and Dan arrived the next morning. Dan did an outstanding install while Cameron decommisioned the old solar system. Would not hesitate to recommend Kalamunda Plumbing for any work you may need. Many thanks to the guys for a very professional and expert job installing our heat pump. Alan ButlerResponse from the ownerThank you for your kind words, Alan! We're glad that we were able to assist you so quickly and that our plumbers were able to help you with your new unit! Glen Raffaele ★★★★★ On time and professional job. Very happy with the air con repairs and plumbing works. Thanks.Response from the ownerHi Glen, Thank you for your kind review! We appreciate it. We look forward to helping you in the future! Sue Bourn ★★★★★ Great service and very professional. Very happy with the work completed.Response from the ownerHi Sue, Thank you for your kind review! We appreciate it. We look forward to helping you in the future! js_loader