Our Team

A Family Tradition of Service Excellence Since 1954.

MAX JONES

CEO & Co-Owner

Cartoon Max Answering PhoneMax Jones is CEO and co-owner of Kalamunda Plumbing, a family run business, now including its third generation, and which continues to offer a long-held family Tradition of delivering Service Excellence.

Max brings a considerable sense of family heritage and pride to his Company Leadership position. He is a loyal, conscientious, and hard working individual who has a reputation for an ethical and high quality work standard, and a “never-say-die” attitude towards the inevitable setbacks experienced in life and in business.

Over the years, Max has earned numerous professional qualifications, including the following:

  • Licensed Plumbing Contractor
  • Licensed Gasfitter & Service Technician
  • Accredited Waterwise Plumber
  • Alinta Gas Networks Listed Gasfitter
  • Certified for Domestic Grey Water Recycling
  • Certified for Environmental Sustainability
  • Accredited Solahart Installer & Technician
  • Accredited Rheem Team Hot Water Specialist
  • Accredited Bosch Hot Water Specialists

Max is passionate about his home town and the Hills, the iconic business he inherited, the plumbing industry in general, and apprenticeship training in particular. Many will recognise the caricature above, as it has been used extensively in Company advertising since 1993, and many customers comment that Max looks just like it.

In 2013 Max was recognised as Business Person of the Year by the Kalamunda Chamber of Commerce and in 2017 was appointed to the Board of Directors of the Master Plumbers Association of WA.


CHRIS JONES

Operations Manager

Chris JonesChris Jones is Operations Manager and a third generation family member of Kalamunda Plumbing.

Chris completed his plumbing apprenticeship in 2010 and has since achieved Certificate 3 in Frontline Management and a Certificate in Monitoring a Safe Workplace. He also has achieved a Certificate 4 in Training that has, in the past, enabled him to work part-time as a TAFE College instructor.

Chris achieved the all important Plumbing Contractor’s Licence early in his career, as well a Restricted Electrical Workers Licence. He also has Certifications in Enviro West Sustainability in Plumbing, and Backflow Prevention.

He also holds various High Risk Work Licenses, including Working Safely at Heights, Safe Operation of a High Pressure Jetter, as well as Asbestos Handling and Disposal.

Chris is responsible for ensuring that our Customer Service and Installation Teams work safely, and comply with all Industry Standards & Codes, and that customers receive the best in Service Excellence by also working closely with our Call Centre Team.

“Thanks to Chris and the boys for quoting and installing our solar hot water system and removing our old unit in the same day. From the moment Chris arrived for the quote, we were more than impressed by his professional approach covering alternative systems and giving us what we needed.

Thanks again to Chris and the lads, and we highly recommend Kalamunda Plumbing”.

 Paul, Sarah & Family of Lesmurdie


Rochelle Jones

Customer Service Manager

Rochelle JonesRochelle Feehan (Jones) is our Customer Service Manager and another third generation family member of Kalamunda Plumbing.

Rochelle has achieved various qualifications over the course of her career, including Certificate 3 in Business Administration, Certificate 3 in Frontline Management, as well as a Certificate in Monitoring a Safe Workplace.

More recently she has completed a Certificate 4 in Bookkeeping and Accounting. Rochelle was going to take up plumbing & gas-fitting at one stage and completed the first 18 months of a four year apprenticeship, before deciding that business administration was more her thing.

Rochelle’s key responsibility is Job Scheduling and ensuring that our Service Teams are well organised and arrive on time and that Kalamunda Plumbing continues to provide an Exceptional Customer Experience. She also has responsibility for HR and payroll administration.

“Your Call Centre Staff were very helpful…..” Robert of Bedfordale.  “I found your Call Centre staff to be very polite and helpful…..” Roy B of Kalamunda.  “I was very impressed by the service provided by Kalamunda Plumbing, from the helpful advice given on the phone from the front office, to Chris the plumber….” Mark B of Kalamunda. 

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Seen our showroom yet? Visit us at Shop 5B Kalamunda Glades, 121-123 Canning Road Kalamunda 6076

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Testimonials What our
Customers Say

Excellent4.9 Based on 320 reviews from review us onChris Williams ★★★★★ Professional and reliable,Anthony was here at 7am as booked and explained everything to me,would definitely recommend !T White ★★★★★ Professional and rapidResponse from the ownerThankyou for the positive feedback. Kay and Gordon Aram ★★★★★ Two new toilets installed and all our taps serviced over the past week. We're very, very happy with the work and the results, especially as we have very old, irreplaceable tiles and not one was damaged. Top marks and thanks to Tim and his offsider.Response from the ownerThankyou for the positive review. Glad we could help. Meri Robinson ★★★★★ I would highly recommend Kalamunda Plumbing they always do an excellent job,. The team have always been courteous, on time and ensure the area is kept clean once completed. We have used their services for many years and they have always given outstanding workmanship and a big thank you the girls who organises and communicates with each booking . Well done and thank to you all, we are very pleased, much appreciated.Response from the ownerHi Meri, Thankyou for you kind words. Our team are always ready to help you when you need us. Robin Preston ★★★★★ Great service. Attention to detail is second to none. I would recommend them to anyone.Response from the ownerThankyou Robin for the positive feedback. We are glad that we could solve the issues for you. V Wood ★★★★★ Thank you very much for prompt response and installation of the hot water system. Boys were amazing and professional. Right from the start of the quotation and options to the job carried out and completed on the same day. We are so happy and will be using your company in the future. Thank you again and job well done 👏Response from the ownerThankyou so much for the lovely review. We pride ourselves on giving the best customer service experience possible. We hope you enjoy your new hot water. Suzanne Walson ★★★★★ We have used Kalamunda Plumbing Plus three times in the past two months since purchasing a new home. Every single time they have been prompt, friendly and done a great job. We will happily use them again and would recommend to anyone needing their services.Response from the ownerThankyou so much for the amazing review Suzanne! We look forward to working for you in the future with any of your plumbing needs. Nett 190 ★★★★★ Prompt service & arrived on time. Reception staff friendly & helpful. Local business.Response from the ownerThankyou for the positive review. It's nice to hear hat about our staff. max maller ★★★★★ Very positive experience… serviceman was professional, friendly and helpful.Response from the ownerThank you for your positive feedback, Max! We're thrilled to hear that you had a great experience with our serviceman. John Relf ★★★★★ I've used Kalamunda Plumbing for many years. They always given me great service. I found the staff friendly and courteous.Very happy with the service.Response from the ownerHi John, thanks for your feedback! We appreciate your continual support of Kalamunda Plumbing, and look forward to assisting you in the future. Ilona Auld ★★★★★ These guys go out of their way to help you out, and always with a smile. Thank you Kalamunda Plumbing Plus. So happy to have hot showers and no more cold ones!!Response from the ownerThankyou Ilona for your amazing review. We are glad to be able to provide you with a great service. Enjoy your hot showers. john millard ★★★★★ Tim was friendly and was very tidy. He’s an asset to your company.Response from the ownerThankyou John for the great review. Tim will be glad to hear the response. Greg Carson ★★★★★ Prompt service problem fixedResponse from the ownerThankyou Greg for the positive review. Peter Fyfe ★★★★★ Fast and efficient service - had our hot water going same day and replaced within 2Response from the ownerThankyou Peter for your positive review. We are glad you have your hot water again. Lily Sebestin ★★★★★ Staff are pleasant & helpful. Good experience dealing with them. Thank you Barry, Trent, Vicki & Rochelle.Response from the ownerThankyou Lily for the good review. We strive to provide good customer service. Francesca Mazzotti ★★★★★ Kalamunda Plumbing came highly recommended, and I can now see why. We have a fantastic electrician, and we won’t let anyone else touch our electrics. We were looking for the same in a plumber. Happy to say we have now found that same degree of skill, quality and service in Kalamunda Plumbing.Response from the ownerThankyou for the great review Francesca. Good customer service is what we aim to achieve. Jo Venter ★★★★★ We were so impressed with the service we received. The appointment was booked in promptly, job assessed and a solution given on the spot. The boys then kindly returned after their last job to complete ours late on a Friday afternoon. We were given excellent advice and the work was charged at a fair price. Thank you Kalamunda Plumbing!Response from the ownerThankyou Jo for the good review. Happy to provide you excellent service. Cash4Goods Second hand dealers ★★★★★ I don’t bother calling anyone else my favourite plumbing business. The Plumbers are a great bunch of guys, the office staff are friendly & very helpful. Making a booking is easy. Pricing is reasonable.Response from the ownerThankyou for the positive review. All of our staff strive to provide the best possible service. Joe F ★★★★★ Exceptional service and quality of installation of new heat pump hot water system. Thank you to Clayton and Team.Response from the ownerThankyou Joe for the great review. Our pleasure to provide quality service. Kameliya Marinkova ★★★★★ Very prompt and professional. Reasonably priced too. Recommend 100%!Response from the ownerThankyou Kameliya for the lovey review. Happy to help. Penny Hyslop ★★★★★ Always good to deal with.Prompt and resonable ratesResponse from the ownerThankyou for the review Penny. Glad we could help. Mark Watson ★★★★★ The plumber was very thorough and completed the job in good time.Response from the ownerThankyou Mark for the positive review. Glad we could sort it out for you. Beth Jackson ★★★★★ Great staff you can rely on.im 100 percent happy with the service thank youResponse from the ownerThanks for your positive feedback! We appreciate it. Martin Del Pena ★★★★★ Your staff are very professional in dealing with customer, and doing their job. They know exactly the protocols in handling theproblem. Specifically telling me to contact our body corporate, because it falls under common facilities, and therefore not myresponsibility. I’m so glad & thankful. More powerResponse from the ownerThankyou for the review Martin. Glad we could help. js_loader