Our Guarantees

We believe in our services and products. So much so, that we are comfortable to offer above standard guarantees to our valued customers.

GUARANTEES

Our Guarantees

Judge a Company By Its Actions – and By Its Guarantees

Ou rGuarantee KalaPlumbWould you buy a $1,000 HD TV without a warranty? Of course not. What if it were only $400, or even less? Sorry, but we have yet to meet a customer or friend who has purchased a home electronics product without some type of written warranty.

So why should plumbing be any different? It shouldn’t be. And with Kalamunda Plumbing, it’s not.

  • We will complete every job to your 100% satisfaction.
  • A 6-year Workmanship Guarantee…for your absolute peace of mind in a job well done.
  • We schedule service calls at your convenience, to the best of our ability.
  • We treat your home as if it were our own. Which means we protect the work areas and your floors, and thoroughly clean up after ourselves once the job is complete.
  • At Kalamunda Plumbing, training and development are ongoing and mandatory for every member of our staff.
  • Each employee is background-checked before employment is offered and all have Police Clearances and are Police Integrity Checked.
  • They arrive at your home in clean company uniforms and well-stocked, well-maintained trucks. However, if we don’t have the part needed, we don’t charge you for the time to go and pick it up! We take pride not just in our work, but our professional attitude and appearance attitude as well.

Let’s not call this last point a “guarantee”, but rather a bit of added value. Because one more thing that describes and defines Kalamunda Plumbing is our passion to exceed your expectations. It’s something we don’t need to put in writing. It’s simply part of who and what we are.

Drain Clearing: Our 3-Month Satisfaction Guarantee

Kalamunda Plumbing guarantees your 100% satisfaction for 3 months following any drain or sewer clearing job we complete on your behalf. If during that time, your drain blocks-up again, we’ll return to your home and reinstate the flow to the affected drain or toilet, free of charge. If you’re still not completely satisfied, we’ll refund 100% of your drain clearing fee.

Satisfaction GuaranteeWhat Our Guarantee Does Not Include

Only two things can void our service guarantee:

  • Your drain blocks-up again due to system abuse, such as an excessive use of toilet paper, or flushing an improper object (like grease or fat, toys, paper towels, nappies  or sanitary products) down the drain or toilet after service was provided.
  • Pipe failure, such as a cracked, broken or collapsed pipe that was brought to your attention on a previous call but still hasn’t been repaired, or a pipe failure that resulted after service was provided.

Otherwise, we stand squarely behind our 100% satisfaction guarantee.

That’s the Kalamunda Plumbing way.

RootX Treatment: Our 12-Month Guarantee

RootX LogoKalamunda Plumbing guarantees that if any residential sewer line they have treated with RootX root inhibiter chemical blocks-up, chokes, or backs-up due to live root regrowth within 12 months of treatment, they will clear the blockage and reinstate the flow to the affected drain free of charge (RootX treatment invoice must have previously been paid in full).

The Kalamunda Plumbing Guarantee only applies to blockages caused by live root regrowth. The Kalamunda Plumbing Guarantee does not apply to blockages, stoppages, or chokes caused by grease or fats, other foreign matter (including sanitary products, or excessive use of toilet paper), broken, flat, collapsed, or deformed drain pipes, or blockages not included in the originally treated section of drain pipe, septic system problems, or Water Corp sewer main stoppages.

Kalamunda-Plumbing-Logo

 

Head Office & Warehouse Address: 13 Godfrey Street, Walliston 6076

Office Hours: 7.30am – 4.30pm Monday – Friday

 

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Testimonials What our
Customers Say

Excellent4.9 Based on 581 reviews from review us onCatherine Davis ★★★★★ We have used their services for years. Always happy with the quality of their work and the value. Highly recommended.Valerie Jones ★★★★★ Excellent service! Squeezed us in during an emergency. Our repairs were done quickly, very tidy job. We couldn't be happier with the service we received. We recommend Kalamunda plumbing 100%.They always go above and beyond.Response from the ownerThank you for your review, Valerie! We're glad to hear that we could squeeze you in and help you out! Patrick Ryan ★★★★☆ Have just used this company to detect and repair a bathroom leak and install a cabinet. They were professional, polite and well priced. We would highly recommend them. P&F RyanNath ★★★★★ Thank you Alex for attention to detail in installation of an Envirosun heat pump hot water system which will help to keep our power bills down. Prompt, friendly and professional. Thanks also to co-worker Elliot - a trouble shooting electrician who solved existing aging power infrastructure problem. Highly recommended.Renee Young ★★★★★ Lovely, Caring and try their best to help you out asap. Fantastic.Response from the ownerThank you Renee, we appreciate your high praise. Lisa P ★★★★★ Great work, carried out professionally, explained everything and left site tidy.Response from the ownerThank you, Lisa, for your positive review. Ben Hall ★★★★★ Solar HWS replaced in a few days, great service.Response from the ownerThank you Ben, for your positive review. Lloyd Hatfield ★★★★★ The guys were very helpful in explaining the job and I believe that it was performed to a ver high standard.Response from the ownerHi Lloyd, Thankyou for your kind words. I'm glad that our team was able to help and that we are keeping up with our own high standards. Ben Baker ★★★★★ Absolute great experience. Had my hot water system die on my Wednesday night. I got a phone call the next morning from Cam and he sorted everything out no issue. Clayton came out bang on time and did the quote told me everything i needed to know great guy. Barry and Chase did the installation of the hot water system. Workmanship and customer service is top notch. Would highly recommendResponse from the ownerThank you, Ben, for your high praise in our team and workmanship. Raymond Anderson ★★★★★ I have used them a few times now, always courteous, timely and professional.I have no hesitation in recommending them.Response from the ownerThank you Raymond for your positive review. Glad that Clayton was able to keep you in hot water. Mac Jones ★★★★★ Fast response , cheap and very helpful so glad i chose Kalamunda plumbing. Definitely recommend these guysResponse from the ownerThank you for your positive review, Mac. Joe JayGee ★★★★★ Adam was fantastic, honest price and very efficient.Thanks KP teamResponse from the ownerThank you for your positive review, Joe. Glad we could repair your pipe quickly and efficiently. Kevin Rigg ★★★★★ Jamie and his helper did a great job. All sorted and cleaned up. We are very pleased with the new water heater.Response from the ownerThank you Kevin, we appreciate your positive review. Patricia Lowry ★★★★★ Always easy to deal with. Great staff.Response from the ownerThankyou for the review Patricia. Lovely to hear. Niks Pathak ★★★★★ "Great value for money! Special thank’s for “Jamie” from Kalamunda plumbing. They were upfront about their pricing and provided excellent service. Very happy with the work they did on our hot water system."Response from the ownerThank you for your high praise, Bibek. Glenda Gibbons ★★★★★ Cannot recommend highly enough.Amazing customer service, prompt response, very professional, tidy, knowledgeable tradesmen and well priced.Burst hot water pipe was fixed with ease - thank you kindlyResponse from the ownerThank you for your high praise, Glenda. Jamie is new to the Kalamunda Plumbing team, and we are supper pleased to have him on board. Catherine Morland ★★★★★ Great service and a job well doneResponse from the ownerThank your for your positive feedback, Catherine. Charlotte Gosatti ★★★★★ Would easily recommend.Arrived at agreed time and got the job done, couldn’t be happier.Response from the ownerThank you for your positive feedback, Charlotte. carrie wright ★★★★★ Needed a Hot water system replacement yesterday the team At Kalamunda Plumbing had a new one installed within 24 hours, highly recommend this family business, reliable, professional and extremely prompt customer service, I am very happy with the high standard of the job well done! Rate this business a 5 star.Response from the ownerThank you Carrie for your high praise. Glad that we at Kalamunda Plumbing was able to keep you in hot water, literally. cherie mcmillan ★★★★★ Very professional, friendly and efficient workers. Solved the problem quickly, leaving a very satisfied customer!Response from the ownerThanks Cherie for your positive feedback. Glad that Kalamunda Plumbing was able to solve your issue quickly. js_loader