Our Guarantees

We believe in our services and products. So much so, that we are comfortable to offer above standard guarantees to our valued customers.

GUARANTEES

Our Guarantees

Judge a Company By Its Actions – and By Its Guarantees

Ou rGuarantee KalaPlumbWould you buy a $1,000 HD TV without a warranty? Of course not. What if it were only $400, or even less? Sorry, but we have yet to meet a customer or friend who has purchased a home electronics product without some type of written warranty.

So why should plumbing be any different? It shouldn’t be. And with Kalamunda Plumbing, it’s not.

  • We will complete every job to your 100% satisfaction.
  • A 6-year Workmanship Guarantee…for your absolute peace of mind in a job well done.
  • We schedule service calls at your convenience, to the best of our ability.
  • We treat your home as if it were our own. Which means we protect the work areas and your floors, and thoroughly clean up after ourselves once the job is complete.
  • At Kalamunda Plumbing, training and development are ongoing and mandatory for every member of our staff.
  • Each employee is background-checked before employment is offered and all have Police Clearances and are Police Integrity Checked.
  • They arrive at your home in clean company uniforms and well-stocked, well-maintained trucks. However, if we don’t have the part needed, we don’t charge you for the time to go and pick it up! We take pride not just in our work, but our professional attitude and appearance attitude as well.

Let’s not call this last point a “guarantee”, but rather a bit of added value. Because one more thing that describes and defines Kalamunda Plumbing is our passion to exceed your expectations. It’s something we don’t need to put in writing. It’s simply part of who and what we are.

Drain Clearing: Our 3-Month Satisfaction Guarantee

Kalamunda Plumbing guarantees your 100% satisfaction for 3 months following any drain or sewer clearing job we complete on your behalf. If during that time, your drain blocks-up again, we’ll return to your home and reinstate the flow to the affected drain or toilet, free of charge. If you’re still not completely satisfied, we’ll refund 100% of your drain clearing fee.

Satisfaction GuaranteeWhat Our Guarantee Does Not Include

Only two things can void our service guarantee:

  • Your drain blocks-up again due to system abuse, such as an excessive use of toilet paper, or flushing an improper object (like grease or fat, toys, paper towels, nappies  or sanitary products) down the drain or toilet after service was provided.
  • Pipe failure, such as a cracked, broken or collapsed pipe that was brought to your attention on a previous call but still hasn’t been repaired, or a pipe failure that resulted after service was provided.

Otherwise, we stand squarely behind our 100% satisfaction guarantee.

That’s the Kalamunda Plumbing way.

RootX Treatment: Our 12-Month Guarantee

RootX LogoKalamunda Plumbing guarantees that if any residential sewer line they have treated with RootX root inhibiter chemical blocks-up, chokes, or backs-up due to live root regrowth within 12 months of treatment, they will clear the blockage and reinstate the flow to the affected drain free of charge (RootX treatment invoice must have previously been paid in full).

The Kalamunda Plumbing Guarantee only applies to blockages caused by live root regrowth. The Kalamunda Plumbing Guarantee does not apply to blockages, stoppages, or chokes caused by grease or fats, other foreign matter (including sanitary products, or excessive use of toilet paper), broken, flat, collapsed, or deformed drain pipes, or blockages not included in the originally treated section of drain pipe, septic system problems, or Water Corp sewer main stoppages.

logo-full

Seen our showroom yet? Visit us at Shop 5B Kalamunda Glades, 121-123 Canning Road Kalamunda 6076

Request a Service

Fill in the form below and we will be in touch.

  • This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
  • This field is for validation purposes and should be left unchanged.

Testimonials What our
Customers Say

Excellent4.9 Based on 320 reviews from review us onChris Williams ★★★★★ Professional and reliable,Anthony was here at 7am as booked and explained everything to me,would definitely recommend !T White ★★★★★ Professional and rapidResponse from the ownerThankyou for the positive feedback. Kay and Gordon Aram ★★★★★ Two new toilets installed and all our taps serviced over the past week. We're very, very happy with the work and the results, especially as we have very old, irreplaceable tiles and not one was damaged. Top marks and thanks to Tim and his offsider.Response from the ownerThankyou for the positive review. Glad we could help. Meri Robinson ★★★★★ I would highly recommend Kalamunda Plumbing they always do an excellent job,. The team have always been courteous, on time and ensure the area is kept clean once completed. We have used their services for many years and they have always given outstanding workmanship and a big thank you the girls who organises and communicates with each booking . Well done and thank to you all, we are very pleased, much appreciated.Response from the ownerHi Meri, Thankyou for you kind words. Our team are always ready to help you when you need us. Robin Preston ★★★★★ Great service. Attention to detail is second to none. I would recommend them to anyone.Response from the ownerThankyou Robin for the positive feedback. We are glad that we could solve the issues for you. V Wood ★★★★★ Thank you very much for prompt response and installation of the hot water system. Boys were amazing and professional. Right from the start of the quotation and options to the job carried out and completed on the same day. We are so happy and will be using your company in the future. Thank you again and job well done 👏Response from the ownerThankyou so much for the lovely review. We pride ourselves on giving the best customer service experience possible. We hope you enjoy your new hot water. Suzanne Walson ★★★★★ We have used Kalamunda Plumbing Plus three times in the past two months since purchasing a new home. Every single time they have been prompt, friendly and done a great job. We will happily use them again and would recommend to anyone needing their services.Response from the ownerThankyou so much for the amazing review Suzanne! We look forward to working for you in the future with any of your plumbing needs. Nett 190 ★★★★★ Prompt service & arrived on time. Reception staff friendly & helpful. Local business.Response from the ownerThankyou for the positive review. It's nice to hear hat about our staff. max maller ★★★★★ Very positive experience… serviceman was professional, friendly and helpful.Response from the ownerThank you for your positive feedback, Max! We're thrilled to hear that you had a great experience with our serviceman. John Relf ★★★★★ I've used Kalamunda Plumbing for many years. They always given me great service. I found the staff friendly and courteous.Very happy with the service.Response from the ownerHi John, thanks for your feedback! We appreciate your continual support of Kalamunda Plumbing, and look forward to assisting you in the future. Ilona Auld ★★★★★ These guys go out of their way to help you out, and always with a smile. Thank you Kalamunda Plumbing Plus. So happy to have hot showers and no more cold ones!!Response from the ownerThankyou Ilona for your amazing review. We are glad to be able to provide you with a great service. Enjoy your hot showers. john millard ★★★★★ Tim was friendly and was very tidy. He’s an asset to your company.Response from the ownerThankyou John for the great review. Tim will be glad to hear the response. Greg Carson ★★★★★ Prompt service problem fixedResponse from the ownerThankyou Greg for the positive review. Peter Fyfe ★★★★★ Fast and efficient service - had our hot water going same day and replaced within 2Response from the ownerThankyou Peter for your positive review. We are glad you have your hot water again. Lily Sebestin ★★★★★ Staff are pleasant & helpful. Good experience dealing with them. Thank you Barry, Trent, Vicki & Rochelle.Response from the ownerThankyou Lily for the good review. We strive to provide good customer service. Francesca Mazzotti ★★★★★ Kalamunda Plumbing came highly recommended, and I can now see why. We have a fantastic electrician, and we won’t let anyone else touch our electrics. We were looking for the same in a plumber. Happy to say we have now found that same degree of skill, quality and service in Kalamunda Plumbing.Response from the ownerThankyou for the great review Francesca. Good customer service is what we aim to achieve. Jo Venter ★★★★★ We were so impressed with the service we received. The appointment was booked in promptly, job assessed and a solution given on the spot. The boys then kindly returned after their last job to complete ours late on a Friday afternoon. We were given excellent advice and the work was charged at a fair price. Thank you Kalamunda Plumbing!Response from the ownerThankyou Jo for the good review. Happy to provide you excellent service. Cash4Goods Second hand dealers ★★★★★ I don’t bother calling anyone else my favourite plumbing business. The Plumbers are a great bunch of guys, the office staff are friendly & very helpful. Making a booking is easy. Pricing is reasonable.Response from the ownerThankyou for the positive review. All of our staff strive to provide the best possible service. Joe F ★★★★★ Exceptional service and quality of installation of new heat pump hot water system. Thank you to Clayton and Team.Response from the ownerThankyou Joe for the great review. Our pleasure to provide quality service. Kameliya Marinkova ★★★★★ Very prompt and professional. Reasonably priced too. Recommend 100%!Response from the ownerThankyou Kameliya for the lovey review. Happy to help. Penny Hyslop ★★★★★ Always good to deal with.Prompt and resonable ratesResponse from the ownerThankyou for the review Penny. Glad we could help. Mark Watson ★★★★★ The plumber was very thorough and completed the job in good time.Response from the ownerThankyou Mark for the positive review. Glad we could sort it out for you. Beth Jackson ★★★★★ Great staff you can rely on.im 100 percent happy with the service thank youResponse from the ownerThanks for your positive feedback! We appreciate it. Martin Del Pena ★★★★★ Your staff are very professional in dealing with customer, and doing their job. They know exactly the protocols in handling theproblem. Specifically telling me to contact our body corporate, because it falls under common facilities, and therefore not myresponsibility. I’m so glad & thankful. More powerResponse from the ownerThankyou for the review Martin. Glad we could help. js_loader