Our Guarantees

We believe in our services and products. So much so, that we are comfortable to offer above standard guarantees to our valued customers.

GUARANTEES

Our Guarantees

Judge a Company By Its Actions – and By Its Guarantees

Ou rGuarantee KalaPlumbWould you buy a $1,000 HD TV without a warranty? Of course not. What if it were only $400, or even less? Sorry, but we have yet to meet a customer or friend who has purchased a home electronics product without some type of written warranty.

So why should plumbing be any different? It shouldn’t be. And with Kalamunda Plumbing, it’s not.

  • We will complete every job to your 100% satisfaction.
  • A 6-year Workmanship Guarantee…for your absolute peace of mind in a job well done.
  • We schedule service calls at your convenience, to the best of our ability.
  • We treat your home as if it were our own. Which means we protect the work areas and your floors, and thoroughly clean up after ourselves once the job is complete.
  • At Kalamunda Plumbing, training and development are ongoing and mandatory for every member of our staff.
  • Each employee is background-checked before employment is offered and all have Police Clearances and are Police Integrity Checked.
  • They arrive at your home in clean company uniforms and well-stocked, well-maintained trucks. However, if we don’t have the part needed, we don’t charge you for the time to go and pick it up! We take pride not just in our work, but our professional attitude and appearance attitude as well.

Let’s not call this last point a “guarantee”, but rather a bit of added value. Because one more thing that describes and defines Kalamunda Plumbing is our passion to exceed your expectations. It’s something we don’t need to put in writing. It’s simply part of who and what we are.

Drain Clearing: Our 3-Month Satisfaction Guarantee

Kalamunda Plumbing guarantees your 100% satisfaction for 3 months following any drain or sewer clearing job we complete on your behalf. If during that time, your drain blocks-up again, we’ll return to your home and reinstate the flow to the affected drain or toilet, free of charge. If you’re still not completely satisfied, we’ll refund 100% of your drain clearing fee.

Satisfaction GuaranteeWhat Our Guarantee Does Not Include

Only two things can void our service guarantee:

  • Your drain blocks-up again due to system abuse, such as an excessive use of toilet paper, or flushing an improper object (like grease or fat, toys, paper towels, nappies  or sanitary products) down the drain or toilet after service was provided.
  • Pipe failure, such as a cracked, broken or collapsed pipe that was brought to your attention on a previous call but still hasn’t been repaired, or a pipe failure that resulted after service was provided.

Otherwise, we stand squarely behind our 100% satisfaction guarantee.

That’s the Kalamunda Plumbing way.

RootX Treatment: Our 12-Month Guarantee

RootX LogoKalamunda Plumbing guarantees that if any residential sewer line they have treated with RootX root inhibiter chemical blocks-up, chokes, or backs-up due to live root regrowth within 12 months of treatment, they will clear the blockage and reinstate the flow to the affected drain free of charge (RootX treatment invoice must have previously been paid in full).

The Kalamunda Plumbing Guarantee only applies to blockages caused by live root regrowth. The Kalamunda Plumbing Guarantee does not apply to blockages, stoppages, or chokes caused by grease or fats, other foreign matter (including sanitary products, or excessive use of toilet paper), broken, flat, collapsed, or deformed drain pipes, or blockages not included in the originally treated section of drain pipe, septic system problems, or Water Corp sewer main stoppages.

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Seen our showroom yet? Visit us at Shop 5B Kalamunda Glades, 121-123 Canning Road Kalamunda 6076

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Testimonials What our
Customers Say

Excellent4.9 Based on 276 reviews from review us onPhil Metschukat ★★★★★ Very good customer service. Excellent workCraig Colley ★★★★★ Responsive. Clear info on how works would be billed. Very satisfied.Valerie Jones ★★★★★ Excellent service! Squeezed us in during an emergency. Our repairs were done quickly, very tidy job. We couldn't be happier with the service we received. We recommend Kalamunda plumbing plus 100%Response from the ownerThank you for your review, Valerie! We're glad to hear that we could squeeze you in and help you out! Deb Errington ★★★★★ Brilliant team, quick, same day service provided. Tech was friendly, quick to resolve . Thanks so much.Chris Saunders ★★★★★ Quick efficient polite and left the premises clean!Will always use themBill Buchanan ★★★★★ Professionals by any standard who do a good job and do not overcharge.Response from the ownerThanks Bill! We appreciate the kind words. Margaret Russell ★★★★★ Thank you Clayton for your follow up free service today of our 2 y.o., Heat Pump. You were prompt, reassuring & asked me questions.Over all you are pleasure to do business with. 🤗Kim Murdock ★★★★★ Very pleased with all aspects of the work done by Kalamunda Plumbing Plus. They were punctual, polite and extremely pleasant young guys. I would wholeheartedly recommend them to anyone who needs a professional job doing.mattyoxide ★★★★★ Excellent, professional service. Great communication and fast follow up on my enquires. Would recommend.Cherry Aledro ★★★★★ Great service! Thanks Tim and David!Peter Heydenrych ★★★★★ Very quick and efficient - a pleasure to deal withAnna Hawkins ★★★★★ Thanks Anthony & Callum for your excellent work today. We had various water leaks and they sorted out our problems quickly and efficiently.Will definitely be using them again.Response from the ownerThank you, Anna! We're thrilled that Anthony & Callum were able to quickly and efficiently resolve your water leaks. We appreciate your kind words and look forward to assisting you again in the future. Anne Rankine ★★★★★ Wonderful and quick service to replace our solar hot water system. Called on Monday, new system installed on Wednesday. Very happy customer 😀Peter Catoi ★★★★★ Fantastic service and very prompt in getting the job done.Highly recommended. Will definitely use their services again. 😀Eric Soderberg ★★★★★ Anton applied a very efficient service Pleasant to speak to very well mannered very efficient and tidied up after himself which is a pleasure to see as that doesn't always apply with trades peoplePeter Bell ★★★★★ Quick response when contacted. Very efficient problem solving and repairs. Thanks Kalamunda Plumbing Plus.Claire Puckey ★★★★★ Really needed a reliable plumber after long weekend. Happy to say KP were able to assist in a professional and timely way during wet weather. Out door muddy job.Patricia Lowry ★★★★★ Always easy to deal with. Great staff.Floss SchwarZ ★★★★★ Friendly service and we’re quick to come out and provide a cheaper and more beneficial solution to our problem.Scott Haddrill ★★★★★ Outstanding service, prompt call out, quick installation, great follow-up. Exceeded expectations, as a result they will be our go-to for all plumbing services from now on.Response from the ownerThank you so much for your review Scott! We're happy to have given you a positive experience! Mary dickinson ★★★★★ Many thanks to Clayton for a job thoroughly well done 👏Laura Black ★★★★★ Very professional and accommodating of our needs. First appointment was due on the day of the Parkerville fires and we were contacted by Kalamunda Plumbing to cancel and then they checked in with us to make sure we were all OK and contacted us again to reschedule. We were quoted up front and the final bill was true to the quote. Very professional, friendly people and they are now our go to for all our plumbing needs. Highly recommend.js_loader